IRVINE, Calif .– (COMMERCIAL THREAD) – CoreLogic® (NYSE: CLGX), a leading global provider of data-driven information, analytics and solutions, today announced that after a successful implementation of its DigitalTax platformMT, Rushmore Loan Management Services LLC, a multi-faceted residential mortgage service provider, is able to demonstrate significant improvements in several critical measures of mortgage service efficiency, which has enabled the innovative service provider to ” deliver an unparalleled customer experience.
Since implementing CoreLogic’s DigitalTax platform, Rushmore has seen:
20% reduction in the number of incoming calls from borrowers
30% reduction in the number of tax research projects initiated by the borrower
56% reduction in the number of exceptions to the payment of property tax
17% reduction in penalties and interest charges
“The CoreLogic DigitalTax platform is a critical part of our larger digital transformation initiative, ”said Terry Smith, CEO of Rushmore. “We knew that by having faster access to more reliable digital tax information earlier in our workflows we would become more efficient, but even we were surprised at how much the DigitalTax platform has improved our processes and we has helped delight our customers.
A cloud-based solution, the DigitalTax platform transforms what was historically a complex paper-based process into a highly automated and streamlined workflow. Tighter integration with the country’s 22,000 tax agencies facilitates near real-time tax data exchange, resulting in fewer exceptions, increased accuracy and efficiency, and a vastly improved customer experience. The DigitalTax platform is designed to provide unparalleled transparency in key data, enabling lenders to make dynamic payment decisions and optimize their portfolio and cash management.
“Rushmore has been a CoreLogic Tax customer since 2015 and last year became the first of our customers to switch to the DigitalTax platform, using all aspects of the platform end-to-end,” said Nancy Langer, Director, Tax real estate and payment solutions. , CoreLogic. “We are very proud to be a part of Rushmore’s successful digital transformation and support their commitment to deliver a best-in-class customer experience by leveraging CoreLogic’s near real-time tax administration data, enhanced automation ” integration of loans and back office automation tools. . Additionally, Rushmore was the first to use our decision and workflow portal for customer payments. Since Rushmore paved the way, hundreds of CoreLogic customers have converted to the DigitalTax platform, with the rest of our tax customers ready to transition over the next 12 months. ”
CoreLogic (NYSE: CLGX), the leading provider of real estate information and solutions, promotes a healthy housing market and thriving communities. With its enhanced real estate data solutions, services and technologies, CoreLogic enables real estate professionals, financial institutions, insurance companies, government agencies and other housing market players to help millions of people to find, buy and protect their homes. For more information, please visit www.corelogic.com.
CORELOGIC and the CoreLogic logo are trademarks of CoreLogic, Inc. and / or its subsidiaries. All other trademarks are the property of their respective owners.
Rushmore Loan Management Services LLC (“Rushmore”) is an originator, manager and special manager of mortgage loans, located in Irvine, California; Dallas, Texas; Oklahoma City, Oklahoma; San Juan, Puerto Rico; and Pompano Beach, Florida. The Rushmore Umbrella includes its parent company and the capital markets arm of its organization, located in Midtown Manhattan, and the REO Disposition Company in Dallas. Rushmore has a strong foundation and a bright future with significant capital backing and is led by a talented and innovative management team. More information can be found at www.rushmorelm.com.